Patient Ratings

I chose Pacific Vision Institute because my husband had very successful LASIK with Dr. Faktorovich. Every person that I came in contact with for my consultation was beyond friendly, courteous, knowledgeable and professional, from the receptionist to the doctor and all the other staff who made me fee...

I came here to get my eyes done but unfortunately I was not a candidate for the surgery. However, the staff here was amazing. I did look around and saw other surgeons before coming here but none of the other places I went to were as nice as Pacific Vision Institute. The entire staff was so caring he...

Extremely happy with the service and results of my Lasik procedure! Very kind doctors and staff, clear communication, and I’m very satisfied with my vision since the procedure 3 months ago. Such a blessing to no longer need to wear contacts or glasses.

After two of my family members had LASIK with Dr. Faktorovich, I decided to do it as well. Everything went smoothly and now, for the first time in my life, I wake up and see the alarm clock with incredible clarity. It may seem like a trivial matter, but to someone who’s had bad vision all their li...

When I first started considering Lasik, I was afraid that the process of choosing a doctor and a LASIK center for my surgery would be difficult. However, along with a recommendation by my optometrist, almost everyone I talked to about Lasik had been to Dr. Faktorovich. I only have one set of eyes an...

Take it from someone who looked into various LASIK clinics/doctors, Dr. Faktorovich and her team are unmatched. There is kindness to this team that lends trust almost immediately. There are a series of thorough tests they perform to get the most accurate view and diagnosis of your ocular health. Aft...

I have been researching doctors and when it comes to experience Dr. Faktorovich has it all! She is great with the patients, knowledgeable, professional, and attentive The staff is very personable and accommodating. ..they make you feel special. When it comes to your eyes you want the best. I would r...

I am writing this review of Pacific Vision Institute to let everyone who may be considering laser eye surgery know that I had the most rewarding and satisfying experience. I was referred to Pacific Vision Institute by my optometrist, who had LASIK surgery at Pacific Vision Institute. He was so pleas...

Dr. Faktorovich and the whole Pacific Vision Institute practice is great -- no trouble from start to finish, and my eyes still feel perfect almost 2 years later. Don't penny-pinch on LASIK -- this is your eyesight we're talking about! PVI is well worth the money. I'll keep referring people until eve...

You can read so many great reviews about PVI and they are all true! :) I highly recommend Pacific Vision Institute. Five stars for everything. Dr Faktorovich is a highly professional doctor and a wonderful person. The staff are always professional and friendly. First my husband had PRK and after him...

Dr. Faktorovich did my LASIK 10 years ago. My vision before LASIK was -4 and I was dependent on contacts all the time. My procedure was fast and my vision has been fantastic since then. Two beautiful kids later, I am still seeing clearly and am very grateful.

If you are considering LASIK eye surgery then look no further than Pacific Vision Institute! Dr Ella Faktorovich and her team at PVI were all wonderful. The surgery and healing time was smooth and amazingly quick. After three decades of wearing contact lenses and spectacles, it feels great to wake u...

I went to a few places in the Bay Are for a consultation. This was clearly the best, in both service and expertise. Walls of celebrities and athletes and all the honors and accolades confirmed my choice. I met with the laser engineer who explained everything, including how the lasers actually work. ...

This was a life changing surgery and surprisingly painless. I used to see in the -7s and now I see 20/15. I wore glasses for almost 30 years and I don't even think about it now. There were no needles whatsoever. I remember the surgery pretty well and none of any part of the surgery hurt whatsoever. ...

Was always interested in getting LASIK done since I've been wearing glasses since the 9th grade! When I was visiting San Francisco, a nurse friend recommended Dr. Faktorovich. I saw the doctors, had very thorough testing done, and was found to be a good candidate for LASIK. Because I live in Miami, ...

Thank you Pacific Vision Institute for the incredible results I am experiencing with my vision today! To Dr. Ella Faktorovich and her awesome staff, you provided me with clear vision and depth perception that lets me truly enjoy the world around me. Once again, I am so appreciative of the great care...

I'm grateful to Pacific Vision for being thorough and figuring out that LASIK is not for me. My experience is mostly with Dr. Chen. She saw me twice, showed me what my vision would be like if I were to get LASIK, and then she had me try glasses for a week. She figured out that my eye muscles are too...

Every aspect of the process was flawless. From initial consultation, the extensive testing and pre-surgery assessments, the surgery itself to the comprehensive care afterward, I felt 100 percent confident and well cared for by knowledgeable, friendly professionals-with truly fantastic results. Dr. E...

I spent a lot of time looking into LASIK and am happy that I chose this practice. Not the cheapest, but in my opinion the best. Dr. Faktorovich’s accomplishments in the field of laser vision surgery are many. She is highly regarded and respected surgeon. Her CV is as thick as a book. I recommended...

My eye doctor recommended Dr. Faktorovich as the best in Sf for LASIK. I did some research as well and everywhere I looked her name came up. Everyone at Pacific Vision Institute was knowledgeable. They have a lot of celebrity photos, including Chewbacca. LASIK itself was pretty easy. My vision is 20...

I had such an amazing experience at Pacific Vision. I cannot thank Dr. Faktorovich and her staff enough.

Dr. Faktorovich and the team at Pacific Vision Institute are absolutely amazing! Attention to detail is simply incredible. I enjoyed interacting with everyone, felt comfortable every step of the way, and felt extremely well taken care of.

I became interested in eye corrective surgery after six friends had it done and were ecstatic with the results. Three of them had theirs done at the Pacific Vision Institute in San Francisco. I was impressed and assured by my consultation visit when they gave me a packet of documents filled with tes...

I recommend Pacific Vision Institute to anyone considering LASIK. After years of inconvenience of wearing glasses and contacts, I finally decided to have my vision corrected permanently. I researched the best clinics and PVI consistently came up as number one. From everything I have learned, this cl...

PVI is top notch from start to finish. The staff, from check in to nurses and doctors are exceptional. Very friendly and helpful. Everyone is well educated on your care. Beyond that, Pacific Vision stays abreast of new technologies and procedures. The facility and technology is state of the art, wit...

Love my new eyesight! Everything went great and I have been very pleased with the results. These guys are the best!

I've been EXTREMELY near-sighted for more than 30 years, and have always toyed with the idea of undergoing vision correction. When mask wearing and foggy glasses finally put me over the edge, my optometrist recommended Pacific Vision Institute. I didn't qualify for LASIK and so did PRK, and the resu...

I had an amazing experience with Dr. Faktorovich and her team! My husband, an optometrist, recommended Dr. Faktorovich when I expressed an interest in LASIK. Since my eyes were very near sighted (around -10), I was nervous about the procedure but her team made me very comfortable by going through al...

My experience from the initial appointment to the preoperative exam to the procedure and all the aftercare has been above and beyond I have ever experience at any doctor’s office. Dr. Faktorovich herself is a very accomplished ophthalmologist who stands out among all the other doctors I have went ...

Dr.Faktorovich is an expert! When looking into having my LASIK, I wanted someone who not only specializes in this surgery, but someone who publishes research and is at the forefront of innovation in vision surgery. My LASIK went amazing. Everyone guided me through the process and ensured my comfort....

Amazing experience throughout the entire Lasik process. The entire staff was fantastic and my results are 10/10. Don’t hesitate for another minute and book your consultation today.

I am writing this review 7 years after Dr. Faktorovich performed the LASIK treatment on my eyes. I am thankful every day for the new life free from the restraints of contact lenses and glasses that the Doctor has made possible for me. I was swimming recently and had a flashback of having to remove m...

Being a professional athlete, my eyesight is everything to me. I had been using contacts as a crutch throughout my whole career as a Freeride Mountain Biker, but when I finally decided to seek help from Pacific Vision Institute for my vision problems it was life changing! I had my Lasik procedure ov...

Dr. Ella Faktorovich is an incredibly accomplished ophthalmologist in the Bay Area. Dr. Faktorovich performed PRK on my fiancé and years later (summer 2019) did my lasik surgery. Despite how knowledgeable she is, Ella is humble, warm and welcoming. She explains the procedure to you in very simple t...

Dr. Faktorovich performed my LASIK surgery and it was extremely successful with better than 20/20 vision as a result. I have researched LASIK extensively prior to coming in. It is an excellent surgery, yet whenever one considers surgery, there should be concern and caution. Such considerations were ...

I can’t say enough great things about the doctors and staff at Pacific Vision Institute. The doctors spent the time answering all my questions and going over my testing results with patience and understanding. I felt empowered and confident in my decision and the care I received. I can tell you, w...

PHENOMENAL! I continue to be amazed every day by the incredible and attentive care I received at Pacific Vision Institute. Dr. Faktorovich and her staff were effective, knowledgeable, and warm. Dr. Faktorovich’s resume itself is quite impressive and extensive. The staff was patient with me and ans...

LASIK is amazing! But this review isn't about the wonderful medical science but about the AMAZING service I received from Dr. Ella Faktorovich and Pacific Vision Institute (PVI)! From the very first consultation, PVI made me feel welcomed and excited to be under their care. The office staff are warm...

If you are considering LASIK, this is THE place!! Great, professional staff with an exceptional surgeon!

Pacific Vision made me feel so comfortable and were very supportive of my journey in getting better vision from the very beginning! I did PRK for my eyes and it really is the best investment I've made on myself. I can finally read off overhead menus and read traffic signs clearly without needing my ...

Dr Faktorovich is an excellent ophthalmologist! I am an optometrist and I refer my refractive surgery candidates to PVI for evaluations. I trust Dr Faktorovich so much that I had my LASIK done by her and now my vision is SHARP! Its a very nice office and she uses up to date tech that makes the proce...

I got LASIK from from Dr. Faktorovich earlier this year and I couldn't be more pleased with the results. My vision is crystal clear. I also can not thank the Pacific Vision Institute team enough for making the whole experience very reassuring. From the moment I stepped into their offices, there was ...

After exhaustive research I scheduled a consultation with Lasik surgeon, Dr. Ella Faktorovich in San Francisco. Dr. Faktorovich is a highly ranked surgeon, she's heavy into research and she's the author of a book on the lasers that are used in the LASIK procedure. I knew she was a skilled doctor, bu...

My excellent optometrist, who I trust dearly, sees the aftermath (post-op) of the LASIK surgeries by different surgeons in the bay area. She highly recommended Dr. Ella Faktorovich as she has seen the best results with Dr Faktorovich out of all the surgeons. I'm so glad I went to PVI. I've had the s...

I was extremely impressed with my LASIK experience at PVI. Scheduling the consultation, working through logistics, and payment options was really smooth working with Elizabeth. Dr. Faktorovich made me feel very confident in the technology, equipment, and her experience. She did a fantastic job condu...

Totally renewed my faith in doctors. After multiple tests and several exams, Dr. Faktorovich determined that the surgery was not going to be the best option for me. Unlike another doctor I've consulted with, who was quick to recommend LASIK, Dr. Faktorovich requested my eye exam records from several...

Choosing PVI for my lasik surgery in 2020 was the best decision I made and I could not be happier with the life changing results! Dr Faktorovich and her entire team were caring, thorough, and extremely knowledgeable throughout the entire process. I was pretty scared to have surgery, but the process ...

Choosing PVI for my lasik surgery in 2020 was the best decision I made and I could not be happier with the life changing results! Dr Faktorovich and her entire team were caring, thorough, and extremely knowledgeable throughout the entire process. I was pretty scared to have surgery, but the process ...

I had such a great time at Pacific Vision Institute and it was an honor to meet the whole team including Dr. Ella Faktorovich who took such good care of me! I've heard a lot of good stuff about the lasik and I can't thank PVI enough for making me feel so comfortable during my visits. I will always c...

I'm not one to write reviews but I think it would be a disservice to not share my experience with others interested in LASIK. Dr. Faktorovich is amazing. I had been thinking about this for a while and her experience, results and staff helped me overcome my fears. My vision is perfect, and can't reco...

I had the best experience with pacific vision and Dr. F. Thank you for my amazing vision.

Everyone here was incredible, every step of the way! Very caring, intelligent group of professionals who are clearly on top of their game. The best in town!

More than a decade after PRK (I wasn't a suitable LASIK patient) to correct incredibly bad nearsightedness in both eyes and recurrent contact lens discomfort and ensuing headaches, my vision is 20/15!! If I had another pair of bad eyes, I would take them there again - for the great pre and post oper...

I highly recommend Pacific Vision Institute. I had PRK done and had a great experience with Dr. Faktorovich and her team. I had a couple of appointments before the actual surgery and Dr. Faktorovich came by to see me each time and answer any questions I had. I also loved Dr. Chen - everyone that wor...

I had PRK done about 2 months ago. My vision was a whopping -8, now I’m seeing 20/20. It’s a miracle. I also haven’t had any side effects like dry eyes (which I read can happen if you don’t go to a good surgeon). Everyone at the office is friendly and professional. I visited several surgeons...

I can’t recommend this practice highly enough for LASIK or PRK. I did the latter and was so impressed by the knowledge and caring of both Dr. Faktorovich as well as everyone in the office (Elizabeth, Renee and Dr. Chen to name a few). Dr. Faktorovich is an amazing surgeon who clearly cares about h...

I was referred here by many of my co-workers who had LASIK with Dr. Faktorovich. Came in for a consultation and had the most thorough eye evaluation I've ever had. Turns out that my corneas are too thin for LASIK. Got to speak with the doctor. She was kind and smart and spent a lot of time with me g...

I had my procedure at PVI in July 2013 and have just been to have my annual eye test. The local opthamologist told me my vision remains excellent and said there is no scarring or issues with my eyes as a result of this procedure, and that it was excellent work. I had PRK and visited various local op...

STOP LOOKING FOR LASIK DOCTORS! You just found the right place! Dr. Ella and her staff is amazing. I have no issues after the procedure and have 20/10 vision. I also have spoken to friends who have had lasik from other doctors around the city who have had issues like not getting their vision fixed c...

If you want my referral code email me at daniellev504(at)gmail(dot)(com). I had PRK done about 2 months ago. My vision was a whopping -8, now I’m seeing 20/20. It’s a miracle. I also haven’t had any side effects like dry eyes (which I read can happen if you don’t go to a good surgeon). Every...

I had a great experience with Dr. Faktorovich and Dr. Chen at the Pacific Vision Institute. I am an optometrist myself and very easily selected Dr. Faktorovich to be the one to perform LASIK on my eyes. The overall process and visits for the consult, pre-op, procedure, and post-op were super smooth....

From consult to surgery day, PVI made the experience comfortable and seamless. I had Lasik and was seeing 20/10 after day 1. I’m still in disbelief! If you’re considering doing LASIK or refractive surgery I recommend Dr. Faktorovich without hesitation. Life changing! I have coupons through their...

From consult to surgery day, PVI made the experience so comfortable. I had Lasik and was seeing 20/10 after day 1. I’m still in disbelief! If you’re considering doing LASIK or refractive surgery I recommend Dr. Faktorovich without hesitation. Life changing! I have coupons through their referral ...

I was uneasy at other facilities, but the quality of the staff sold me on PVI. I now have 20/10 vision and lifetime insurance on my surgery.

I had PRK done about 2 months ago. My vision was a whopping -8, now I’m seeing 20/20. It’s a miracle. I also haven’t had any side effects like dry eyes (which I read can happen if you don’t go to a good surgeon). Everyone at the office is friendly and professional. I visited several surgeons...

I had PRK done about 2 months ago. My vision was a whopping -8, now I’m seeing 20/20. It’s a miracle. I also haven’t had any side effects like dry eyes (which I read can happen if you don’t go to a good surgeon). Everyone at the office is friendly and professional. I visited several surgeons...

Excellent customer service experience from start to finish! I can’t say enough about PVI and their expert team of eye care professionals. I felt soo comfortable from the first day consultation with Patient Care Coordinator Elizabeth Hinckley (super cool personality, I felt like I knew her for ye...

Absolutely amazing experience end-to-end at PVI with Dr. Faktorovich and her skilled, professional, competent, and caring staff. I chose PVI over a couple of other options mainly because Dr F meets you in person at your consultation, which you would think is standard for surgery but you’d be surpr...

I was uneasy at other facilities, but the quality of the staff sold me on PVI. I now have 20/10 vision.

I had my LASIK (Myopia) at Pacific Vision Institute and I am amazed how fast I was able to see clearly. Dr.Faktorovich and her entire staff were great, professional and friendly - they make you feel welcome and well taken care off from the first moment on. Especially, if you are a little worried and...

Before I went in for a consultation at Pacific Vision Institute, I pretty much made up my mind that I wanted to get out of my contacts. I've been wearing them since I was a freshman in high school and was doing fine, until about a year ago when my eyes started bothering me. Not in any major way, but...

I am beyond thrilled with my vision! Thank you, team Pacific Vision Institute, for the best LASIK result I have ever hoped for. Every step of the way, I felt I was in the best of hands. I could never have imagined how clear my vision could be.

Dr. Faktorovich came highly recommended by many of my coworkers, my eye doctor, and my gf's eye doctor. Everyone's consensus was that she was the best LASIK surgeon in San Francisco and possibly the entire Bay Area. The CEO of my company had LASIK done by Dr. Faktorovich and spoke very highly of her...

All the staff were so polite and happy to be there. Doctors were great and equally nice.

Dr. Ella Faktorovich is an incredibly accomplished ophthalmologist in the Bay Area. Dr. Faktorovich performed PRK on my fiancé and years later (summer 2019) did my lasik surgery. Despite how knowledgeable she is, Ella is humble, warm and welcoming. She explains the procedure to you in very simple t...

I can't believe I can see! This place is amazing. I researched Pacific Vision Institute and no wonder they got all these great reviews. They are the best in San Francisco for LASIK, absolutely hands down, the best. I was practically blind without my contacts. Now, I wake up in the morning and I thin...

This is THE place in San Francisco to have LASIK. I had it here and see great. My friends had it here and see great. Everyone is really professional here - the doctors, the staff are the very best. It's really obvious that no corners are cut and these people are really "into eyes." I feel as though ...

I am an optometrist in San Francisco and have worked with Dr. Faktorovich for many years. Her results are simply the best! Her work is as close to perfect as I have ever seen for anyone who's had LASIK. I continue to recommend patients to her and her great team. We are fortunate to have someone of t...

The place is best of the best. I wish I would have done lasik sooner. The whole staff is amazingly thank you! 20/20

Dr. Faktorovich and Dr. Quan are amazing! Just had my lasik and am extremely happy with the results and support they provide with any questions you may have. The consultation and appointment making was easy and they can easily accommodate your schedule. The staff and Meagan are extremely nice and we...

Good experience and great results. My vision is now better than 20/20. The staff was attentive and responsive to my questions. A month after the operation, I still get dry eyes at night but it is improving and I expect it to continue to improve.

Amazing place that really knows what they’re doing. The post-op follow-ups are great to ensure your vision is holding up.

Amazing place that really knows what they’re doing. The post-op follow-ups are great to ensure your vision is holding up.

I had my LASIK done here about six months ago. My vision is great! I was about -5 in both eyes with some astigmatism. When I woke up the morning after the surgery I thought I forgot to take out my contacts, except it was better than with the contacts. I think I have bionic eyes now. I can see right ...

I had my LASIK done here about six months ago. My vision is great! I was about -5 in both eyes with some astigmatism. When I woke up the morning after the surgery I thought I forgot to take out my contacts, except it was better than with the contacts. I think I have bionic eyes now. I can see right ...

I was blown away by their professionalism, attention to detail, technology, and results. I went from wearing 5.0 glasses to better than 20/20 and it has been life changing. They made me feel comfortable through the whole process and because of that I never felt any anxiety or hesitation.

Easy, comfortable, and great people. Only thing that beats this place is the final result of my lasik! The world is alive!

You are nuts if you even think of going elsewhere! -9 in both eyes before, 20/15 since the surgery and 2 years later! Need I say more? OK, I'll say more. Best thing I've ever done for myself or spent money on! Don't be foolish, just go do it!...

I had LASIK on a very high nearsighted prescription about half a year ago. I'm 20/15 now! Totally happy with results. Reasons why I would recommend PVI: 1) Technical Excellence - PVI has the latest generation lasers for both flap creation and cornea reshaping. Dr. Faktorovich actually helped develop...

Had my lasik with Dr. Faktorovich at Pacific Vision Institute exactly a year ago. I'm still surprised every morning when I open my eyes and I can see!!! Went for a diving vacation last summer. What a difference it made to not wear contacts. Worth every penny! Thank you Dr. Faktorovich and all the wo...

I had lasik with Dr Faktorovich more than 10 years ago. Just went to see a local optometrist. I'm still 20/15!!! This was truly the best thing I've ever done for myself. Thank you Dr. Faktorovich and all the wonderful staff at Pacific Vision Institute.

This is the best LASIK surgery center in the Bay Area. Dr. Faktorovich is top doctor of UCSF and San Francisco who is the most experienced surgeon that helped countless celebrities to their satisfaction plus she is also a philanthropist that loves to give back to her beloved community. I had a succe...

Dr Faktorovich came extremely highly recommended by my optometrist. I had naturally very high prescription and I was wearing glasses since youth. I didn't think it was possible to ever rid of them until consulted with Pacific Vision Institute. From the start of the reception to this facility, I was ...

The best place for LASIK surgery. The vision is unbelievable with great precision. I absolutely recommend it.

Like a miracle! Can’t speak highly enough of the Dr and team. Wish I had done this years ago.

Dr. Faktororvich and the team at PVI made my LASIK procedure a very pleasant one from the initial consultation to the follow-up one 3 months after the procedure . I'll admit, I was a bit nervous when I was laying down on the chair, anticipating the procedure. However, Dr. F was able to put me at eas...

I got my LASIK at Pacific Vision Institute and my vision is really amazing. Everyone was wonderful and I feel very blessed to see so clearly now.

Dr. Faktorovich and her team are the absolute best! I felt so well taken care of and relaxed during the entire process. My vision is better than perfect (life changing!) and there was little to no recovery period. I have been recommending Pacific Vision Institute to all my colleagues and friends!...

This has been one of the best decisions in my life, I can see clearly without glasses. Dr. Faktorovich, Dr. Quan and the team were very welcoming, professional, and knowledgable. They got the job done, although this is not one of those places where I can say I will go back to since I won't need to, ...

I came in for LASIK (and never felt pressured when I came in for my initial evaluation), but when they did the more thorough exam the day of the surgery, they found that I needed PRK, so I was rescheduled to the next week. Thank goodness they were so thorough - another place had said I was a perfect...

Amazing place where you can really trust your eyes. I had my LASIK a week ago and it feels so great to have my vision back! Thank you Dr. Faktorovich!

Pacific Vision Institute is awesome! Getting my LASIK there was one of the best decisions I've made. Soon to be a year after and my vision is 20/15 in both eyes! Still remember the feeling of seeing clearly when I stepped outside the procedure room. Changed my life!!!

My husband and I both had lasik here 1+ years ago and are completely satisfied! Highly recommend!

I now have better than 20/15 vision. My eyesight went from my most advertised weakness to my greatest superpower. Amazing technical work from Dr. Faktorovich, and just as much credit goes to the whole team supporting the visits. Even the smallest details are perfectly executed -- you're comfortable ...

From beginning to end, Pacific Vision Institute has been great. Dr. Faktorovich and the entire PVI Staff were very professional and thorough! I’ve worn glasses and contacts since I can remember and now I’m living life free of correction! Everyone said my life would change after the procedure and...

Pacific Vision Institute was really awesome during my visit! Dr. Faktorovich and the rest of the team are so nice and very knowledgeable. I got PRK procedure in my left eye and Lasik in my right and my eyes came out perfect! The procedure freaked me because you have to be awake, but Dr. Faktorovich ...

My experience at Pacific Vision Institute was excellent to say the least. The staff was exceptional and well as the services. I received PRK (photorefractive keratectomy) which is a type of refractive surgery to correct myopia (nearsightedness), hyperopia (farsightedness) and astigmatism. PRK was th...

My optometrist (Dr. Quan at Eyedare) referred me to Dr. Faktorovich for LASIK. My eyes: nearsighted, -3.25 and -3.75. I've been wearing glasses and contacts since I was 8 years old. When I went in for my free consultation, the technician who did my measurements was very comforting and assured me tha...

My optometrist initially referred me to Dr. Faktorovich, so I was pretty open to at least having a consultation at PVI. I read all the reviews, then went into my consultation, and I basically felt so at ease with the staff and Dr. Faktorovich that I pretty much signed on right after the consultation...